As the lead UX consultant at Royal HaskoningDHV, I was responsible for providing user experience expertise to a wide range of projects. One of the key projects I worked on was the creation of a new knowledge community for the company.
For this project, I developed a strategy for the community based on research and interviews with stakeholders. This strategy will be used to guide the development of the community in the future. I also helped design the global website for the community using the CMS Sitecore, ensuring that the design was user-friendly and intuitive.
In addition to my work on the knowledge community, I also contributed to several other successful design projects at Royal HaskoningDHV. Overall, my role as the lead UX consultant allowed me to apply my expertise in user experience design to help the company improve the user experience of its products and services.
User research
Based on 40 hours of desk research, 11 interviews, 3 brainstorm sessions and some competitor research our key conclusions were that the website content was scattered and incoherent and that most communication was not audience centric.
Strategy
New strategic principles were created to build a new user experience upon.
Personas
We created 3 specific personas that were key to the project and also attached goals and tasks.
Customer Journey
Customer journeys were created to illustrate the new customer experience and all the steps the endusers will take.
Visualise the customer journey
To be able to present the new customer journey I created an interactive prototype to take the stakeholders through it step by step.
Sitemap
To create more cohesion, we started with mapping out the different pages and structure of the platform.
Design System
To accompany the UX design and specifically the high fidelity prototypes we defined the design system structure and UX system.
Prototype
Based on the draft sitemap I created the interactive low fidelity prototypes for the different level pages.
